F&I – KPA
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Customer Information Security

F&I

KPA’s online F&I training emphasizes the importance of protecting the personal information of customers and the Safeguards Rule. It includes what information must be protected and how to maintain confidentiality and security.

Customer Information Security Training

Privacy Notices

F&I

KPA’s online F&I training reviews the Privacy Rule of the Gramm-Leach-Bliley Act. It addresses under what circumstances Privacy Notices need to be issued, the timing requirements, how to build a Privacy Notice specific to a dealership, and the Disposal Rule.

Privacy Notices Training

IRS Section 8300: Cash Transaction Reporting

F&I

Our online training for F&I walks through the requirements surrounding cash transaction reporting. This training describes the steps of completing IRS Form 8300 and includes practical advice for dealers to avoid common pitfalls that lead to fines.

IRS Section 8300 Cash Transaction Reporting Training

Reputation Management and Complaint Resolution

F&I

KPA’s online training for F&I walks through the benefits of maintaining a good reputation for a business as well as how to reduce the occurrence of customer complaints. It also outlines the basic steps of managing and resolving a customer complaint.

reputation management and complaint control training

Red Flags Rule

F&I

Our online F&I training provides information on the Red Flags Rule, including how to detect, respond to, and report Red Flags at a dealership. This training is compliant at the federal level as well as for the state of California.

Red Flag Rule Training
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