California dealerships find themselves up against regulatory and business practice challenges more often these days. We cover the latest regulatory changes and Compliance Hotline calls from KPA’s Finance and Insurance (F&I) solutions. Check out the latest articles.
It's time to battle an age-old foe in the industry: customer complaints regarding purported undisclosed prior accident damage. How can we prevent this from happening?
A customer has a trade-in but they want to retain some equity from the trade. How do you disclose the arrangement and negative trade equity on the contract?
What do you do when another dealer (who doesn't have your franchise) wants to purchase a new vehicle from you and insists they don't have to pay sales tax?
New California laws and regulations that may impact dealer operations in 2021.
We review a dealer's cancellation rights and provides information on what can be done after the 10-day rescission period has expired.
When we're stressed we make simple mistakes. Robert Ebin reminds us of the most common mistakes and some best practices for safeguarding your vehicles.
We've rounded up the latest changes from the California DMV that you need to know.
The Hotline has seen an uptick in calls about trade-in vehicles. We've pulled together a review of best practices of trade-ins.
"Is this a new or used vehicle?" A simple question with a sometimes not so simple answer that could have dire consequences.
A dealer group in Arizona and New Mexico settled with the FTC - requiring them to cease all business operations AND pay an eye-popping judgment of $7,203,227.
An FTC complaint we covered a few years ago has recently settled. We're reviewing what happened, the settlement, and lessons learned for your dealership.
We're reviewing the most frequently asked questions about demo vehicles, everything from when a vehicle is placed into demonstrator service, and then taken out and offered for sale.
A couple months ago, we covered the FTC's action against a marketing firm's advertising tactics. They've back in the news again, so we've rounded up 10 tips you need to keep your ads compliant.
With an ever-changing landscape, we're revisiting the topic of supplemental price sticker best practices, advertising issues, and their use with used vehicles.
Governor Newsom recently ordered the closure of certain businesses throughout California, are dealers affected?
Throughout the COVID-19 pandemic, we've consistently received questions about driver's licenses, specifically extensions to license expiration dates and vehicle delivery. We're answering all of those questions here.
As dealers try to find creative ways to increase inventory levels, we've started to see an increase in questions about the 7,500 Mile Rule. So, what is it? Why should you care?
The FTC has been taking legal action against COVID-19-related advertising schemes, including auto dealers and their ad firms. A recent case provides some key takeaways you need to know.
The Hotline has been getting several sales tax questions, so we're diving into some misconceptions that have come up during these calls.
After countless audits and deal jacket reviews, we always see the same mistakes. I'm breaking down the top DMS programming errors and dealership oversights from the last few years.
Despite a global pandemic, the Federal Trade Commission does not appear to be slowing down. It recently announced a $1.5 million settlement with a dealership and its general manager. We'll breakdown the case and lessons learned.
We broadly cover the DMV’s recent memorandum regarding online sales and remote deliveries as well as the status of in-person sales at dealerships in California.
As dealers respond to the changing regulations during this COVID-19 crisis, we can't forget other compliance issues that may seem minor in comparison. Check out our FAQs on autobrokers and salesperson licenses.
There's an open comment period for a proposed DMV rule amendment to the 18-Month Rule regarding record retention.
With various local orders to stay home, dealers have become increasingly curious about the prospect of salesperson-less test drives. This article discusses the laws and regulations surrounding this concept.
On March 31, 2020, 6 counties and 1 city announced stricter stay home orders but the new language allows for the online sales of vehicles.
With all these local and state-wide orders being issued, we wanted to briefly remind you of them, how they fit with each other, and what they mean for dealerships here in California.
As the nation tries to control the spread of this global pandemic, we need to remember that we are in this for each other.
Here are the not-so-straightforward answers to the most prevalent questions we’ve received on the legal hotline about recalls.
Effective February 28, 2020, the Department of Defense issued an amendment to its Interpretive Rule for the Military Lending Act. What does this mean for you?
The California Tire Fee seems straightforward but is more often mishandled. We have a quick review of the fee and how it should be charged correctly.
We’ve received several calls on the hotline informing us of a recent scam involving credit cards that dealers should aware of. We have some best practices to combat it.
By Our Partners At Vitu The California Bureau of Automotive Repair reported that many title and registration applications they come across are improperly keying in a “Y” to bypass the smog requirement. Please note that the BAR receives a report of each vehicle that has cleared DMV without a smog test certification and are taking […]
The Bureau of Automotive Repair (BAR) has set the table for this new year: they want to go after repair facilities for instances of misbehavior and egregious conduct. In 2018 and 2019, the BAR was reeling after local news stations in the San Francisco Bay Area shed light on their heavily backlogged workload. Specifically, these […]
By Hao Nguyen and Robert Ebin In our second installment for 2020, we’re continuing where we left off and covering the other top three issues we received on the legal hotline in 2019. If you missed the first three topics, check them out here. Here, we will discuss the topics of Contract Cancellation Option Agreements, credit […]
Let’s make 2020 an exception and focus on compliance at your dealership. We've collected the most prevalent calls we received on hotline over the last year and distilled them into a short briefs and action items.
Effective January 1, 2020, the Department of Motor Vehicles (DMV) has made changes to three existing processes that you need to be aware of.
If someone were to ask you what the most important documents were in a deal jacket (aside from the obvious answer of “all of them”), a Due Bill would most likely not make the top of your list. Although a seemingly innocuous document that is used to document outstanding obligations related to the sale of […]
Rachelle Taylor Golden, an attorney with Hatmaker Law Group, provides tips on how to make your website accessible under the American Disabilities Act.
The Department of Motor Vehicles issued a Vehicle Industry News (VIN) memo showing increases in various fees based on the Consumer Price Index. Below is a chart highlighting the fee increases, which are effective January 1, 2020.
When the Lead-Acid Battery Recycling Act (the Act) came into effect in April of 2017 with the passage of Assembly Bill 2153 (2016), we wrote about it extensively in our laws publication that was delivered to your inbox (or mailbox) at the beginning of 2017. Shortly before its effective date, we wrote about the topic […]
Putting Your Money Where your Trash Is: California Repair Facilities Pay Up for Hazardous Waste Disposal Violations
Regulators across California continue their campaigns for stricter enforcement of environmental regulations. In my time working with car dealerships to stay ahead of the regulators, there’s one area that always comes back to haunt me again and again – dealing with hazardous waste. This is an area where it always feels a bit like I’m […]