Training Courses Training Topic F&I F&I Training Courses Based on real-world stories and examples, KPA’s courses cover critical F&I topics. Customer Information Security Your dealership has a responsibility to protect customer information. KPA's online Customer Information Security regulatory training emphasizes that fact and explains the Safeguard Rule. It covers what information must be protected and how to maintain... More Privacy Notices Can every employee in your F&I department tell you want the Gramm-Leach-Bliley Act is? KPA's online Privacy Notices compliance training covers what falls under this important act, including, what circumstances dictate that Privacy Notices need... More IRS Section 8300: Cash Transaction Reporting When it comes to IRS reporting, you want your employees to get it right - the first time. KPA's online IRS Section 8300: Cash Transaction Reporting compliance training can help. This training describes the steps... More Reputation Management and Complaint Resolution Managing and resolving customer complaints is not something to leave to chance or common sense. KPA's online Reputation Management and Complaint Resolution training for your F&I team walks through the benefits of maintaining a good... More Red Flags Rule Compliant with Federal and California regulations, KPA's online Red Flag Rule compliance training instructs employees on how to detect, respond to, and report Red Flags at your dealership. More Load More
