Topic: F&I

Your dealership has a responsibility to protect customer information. KPA’s online Customer Information Security regulatory training emphasizes that fact and explains the Safeguard Rule. It covers what information must be protected and how to maintain confidentiality and security.

Can every employee in your F&I department tell you want the Gramm-Leach-Bliley Act is? KPA’s online Privacy Notices compliance training covers what falls under this important act, including, what circumstances dictate that Privacy Notices need to be issued, the specific timing requirements, how to build a Privacy Notice specific to a dealership, and the Disposal Rule.

When it comes to IRS reporting, you want your employees to get it right – the first time. KPA’s online IRS Section 8300: Cash Transaction Reporting compliance training can help. This training describes the steps for completing the IRS Form 8300 and gives practical advice for dealers on how to avoid common pitfalls that lead to fines.

Managing and resolving customer complaints is not something to leave to chance or common sense. KPA’s online Reputation Management and Complaint Resolution training for your F&I team walks through the benefits of maintaining a good reputation, the basics of managing and resolving customer complaints, as well as ways to reduce customer complaints from occurring in the first place.

Compliant with Federal and California regulations, KPA’s online Red Flag Rule compliance training instructs employees on how to detect, respond to, and report Red Flags at your dealership.