Managing and resolving customer complaints is not something to leave to chance or common sense. KPA’s online Reputation Management and Complaint Resolution training for your F&I team walks through the benefits of maintaining a good reputation, the basics of managing and resolving customer complaints, as well as ways to reduce customer complaints from occurring in the first place.
Download the KPA Training Catalog
KPA’s training catalog offers award-winning training courses that are available online and onsite, led by our safety Risk Management Consultants. The courses, based on real-world scenarios and examples, are designed to help employees improve both their job performance and compliance.