The Consumer Financial Protection Bureau is making it clear to dealers what it considers bad business. So, how does this apply to you?

Dealership Compliance, Part 6: Make sure the team in your body shop knows how to do their job safely, in compliance with the following federal rules.

Dealerships place great emphasis on their salespeople’s engagement and productivity. But this dedication is short-sighted without an equivalent focus on workforce compliance.

Regulators have sent a clear message to dealerships: “If you mess with your consumers, your employees, or the environment, you mess with us.” It’s another way in which everyone who works for your business stands for the entire organization: their actions—or inactions—can place the whole dealership at risk.

No other part of a dealership can compare to the service department in terms of moving parts. I mean that both figuratively and literally. For as many nuts, bolts, pistons, panels, plugs, and springs your service team handles, there’s an almost equal amount of rules and regulations to follow.

Sales gets the glory, but much of the real credit (pun intended) should go to F&I, for the many regulations they need to know.

Workforce compliance is all connected. Take a look at each department’s obligations, & ask yourself whether every employee at your dealership is up to speed.