Not all employee mistakes are equal. Do you know the difference between a performance issue and a conduct issue? Find out by taking this Pop Quiz.
Q: One of our managers was watching the cameras when he saw an employee reading. This employee closed the book when a customer approached, but then resumed reading after the interaction. Can we take disciplinary action against this employee? A: Based on the information you provided, was this employee already given a verbal warning that recreational reading on the […]