Toby Graham /Having a safety program in place is a great first step. But where should you invest your time & resources to continually improve? And, where should you start?
Kathryn Carlson, Vice President of HR Management Products for KPA, was a recent guest on the TechnologyAdvice Expert Interview Series to share her insight on the intersection of sales, marketing, and technology. The series, which is hosted by TechnologyAdvice’s Josh Bland, explores a variety of business and technology landscapes through conversations with industry leaders. Below […]
Article Contributor: Lori Matthews What do you need in your First Aid Kit? As always, OSHA (1910.151) requires that a workplace assess the hazards present first. However, OSHA also references the ANSI standard in (non-mandatory) Appendix A as an example of minimum first aid kit requirements. As of January 12, 2015, those standards have been […]
Article Contributor: Eric Schmitz Now that dealers are required to maintain an OSHA 300 Log and the reporting requirements have changed, do you have a reporting protocol in place for all injury circumstances? Unfortunately, injuries happen at all times, even during off-business hours and on the weekends, and even after hours events may need to […]
Article Contributor: Kathryn Carlson In last month’s Real HR Issues article, I discussed how performance evaluations can be a very powerful tool in helping employees improve their performance, but can also be a smoking gun if poorly orchestrated. Personnel files present the same circumstance: if managed well, good documentation allows you to provide factual information […]
ROEI, That’s Return on Employee Investment There has been little change when it comes to the functions necessary for dealership workforce management over the past 20 years. Understanding the costs of workforce management can help dealers determining the ROI of employees. Recruiting, employee training, and performance management remain the most resource intensive management activities in […]
Article Contributor: Lori Matthews As winter temperatures continue to drop, the use of space heaters brought into the dealership from home is on the rise. Have you ever noticed how many of your service advisers have a space heater under their workstations? Or how many receptionists and office employees have a space heater under their […]
While employers frequently have the opportunity to review their employees’ productivity through annual reviews, one-on-ones, and disciplinary action, it is much harder for an employee to provide their own feedback comfortably. Why is this? Fear of retaliation often stops employees from vocalizing their grievances, despite the fact that punishment of an employee for submitting a […]
OSHA Top 10
Do you know everything you need to know about the 10 most frequently cited Occupational Health and Safety Administration standards?
Sales F&I Compliance
Are you up to speed on the latest Sales and F&I regulations? This series aims to keep you on top of all the changes.