Better Workforce Blog

ROEI, That’s Return on Employee Investment There has been little change when it comes to the functions necessary for dealership workforce management over the past 20 years.  Understanding the costs of workforce management can help dealers determining the ROI of employees.  Recruiting, employee training, and performance management remain the most resource intensive management activities in […]

Article Contributor: Lori Matthews As winter temperatures continue to drop, the use of space heaters brought into the dealership from home is on the rise.  Have you ever noticed how many of your service advisers have a space heater under their workstations?  Or how many receptionists and office employees have a space heater under their […]

While employers frequently have the opportunity to review their employees’ productivity through annual reviews, one-on-ones, and disciplinary action, it is much harder for an employee to provide their own feedback comfortably. Why is this? Fear of retaliation often stops employees from vocalizing their grievances, despite the fact that punishment of an employee for submitting a […]