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What's Hot on the Hotline? 10-Day Right to Cancel

Customer RSS - F&I California
We review a dealer's cancellation rights and provides information on what can be done after the 10-day rescission period has expired.
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parking lot filled with cars

Safeguarding Vehicle Inventory

Customer RSS - F&I California
When we're stressed we make simple mistakes. Robert Ebin reminds us of the most common mistakes and some best practices for safeguarding your vehicles.
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DMV Alert Updates

Customer RSS - F&I California
We've rounded up the latest changes from the California DMV that you need to know.
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What's Hot on the Hotline? Taking Vehicles In On Trade

Customer RSS - F&I California
The Hotline has seen an uptick in calls about trade-in vehicles. We've pulled together a review of best practices of trade-ins.
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car salesperson handing over keys

New v. Used—The Age-Old Conundrum Revisited

Customer RSS - F&I California
"Is this a new or used vehicle?" A simple question with a sometimes not so simple answer that could have dire consequences.
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Update on FTC Action Against Arizona and New Mexico Auto Group

Customer RSS - F&I California
An FTC complaint we covered a few years ago has recently settled. We're reviewing what happened, the settlement, and lessons learned for your dealership.
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Demonstrator FAQs

Customer RSS - F&I California
We're reviewing the most frequently asked questions about demo vehicles, everything from when a vehicle is placed into demonstrator service, and then taken out and offered for sale.
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What's Hot on the Hotline? Advertising Tips

Customer RSS - F&I California
A couple months ago, we covered the FTC's action against a marketing firm's advertising tactics. They've back in the news again, so we've rounded up 10 tips you need to keep your ads compliant.
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What’s Hot on the Hotline? – Supplemental Price Stickers

Customer RSS - F&I California
With an ever-changing landscape, we're revisiting the topic of supplemental price sticker best practices, advertising issues, and their use with used vehicles.
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car dealership
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