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A Quick Reminder About Refinancing - Don't Do It

Customer RSS - F&I California
In an attempt to cope with dwindling inventory, dealers have needed to come up with new ways to stay afloat. Consequently, we have heard of some finance personnel soliciting car purchasers with offers to “lower your current interest rate and monthly payment” by refinancing. Let's set the record straight on this idea.
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FTC Action Against Illinois Dealer Group--$10 Million Settlement

Customer RSS - F&I California
An Illinois dealer group allegedly discriminated against Black customers by charging them more for financing and allegedly slipped unwanted add-ons to customers’ bills.
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Recent FTC Actions

Customer RSS - F&I California
Let's talk about the recent actions the Federal Trade Commission has taken against a recent telemarketing campaign for "extended warranties" and an automotive marketing services company that used deceptive advertising. Here are some lessons learned.
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Titling Issues and New DMV Alert Re: Temporary Operating Permits

Customer RSS - F&I California
Titling issues have been popping up on the Hotline more, so let's talk about selling a used vehicle without a physical title, the new DMV memorandum, and then get into the logistics of when the dealer must have a physical title.
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New Laws and Regulations 2022

Customer RSS - F&I California
We've rounded up the new laws and regulations that may impact dealer operations in 2022 and provided a summary, degree of impact, and anticipated effective dates.
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Providing a Written Warranty Document When Offering a Dealer Warranty

Customer RSS - F&I California
As 2021 draws to a close, I'm reflecting on the year and the most frequent topics during its course. Let's reflect on what obligations a dealer has when it provides its own warranty on a used vehicle.
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FTC Updates the Safeguards Rule

Customer RSS - F&I California
An update from the Federal Trade Commission expands the cybersecurity requirements that financial institutions must implement, including dealerships that issue credit and lease terms. Here's what you need to know.
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What's Hot on the Hotline? Supplemental Price Stickers FAQs

Customer RSS - F&I California
Supplemental price stickers have become commonplace during the COVID-19 pandemic and subsequent chip shortage. The Hotline has been buzzing with questions, so we've put together an FAQ.
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What's Hot on the Hotline? Buying A Car for a Third Party

Customer RSS - F&I California
What do you do when a customer wants to be a car for somebody else? There's some confusion on what to do depending on the deal type, let's clear that up.
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