Category: Customer RSS - F&I California

The tire chain disclosure requirement is confusing and frustrating, so we're taking some time to cover the more common missteps that occur during a disclosure.

Recently, we heard from several dealers that they have been tagged by the IRS for audits on Form 8300 compliance. While most of you know about the IRS/FinCEN Form 8300, we're covering a quick refresher.

What are your desking practices? They can differ widely throughout the industry but usually include quoting payments. Let's break down quoting ranges and why it isn't a best practice.

With Memorial Day around the corner and thinking about our troops, we're answering some common Hotline questions we receive about active-duty and non-resident military members.

We're covering the Hotline's most frequently asked questions about sales and recalls.

The Department of Homeland Security and the California DMV has made some recent changes to tax rates and REAL ID enforcement that will impact your dealership.

The DMV issued updated guidance clarifying online sales and off-site deliveries of vehicles.

Tax season seems to bring an uptick in Hotline calls about customers with different sales tax exemptions. Let's dispel some of the more common sales tax exemption myths that we regularly come across.

It's time to battle an age-old foe in the industry: customer complaints regarding purported undisclosed prior accident damage. How can we prevent this from happening?