In an attempt to cope with dwindling inventory, dealers have needed to come up with new ways to stay afloat. Consequently, we have heard of some finance personnel soliciting car purchasers with offers to “lower your current interest rate and monthly payment” by refinancing. Let's set the record straight on this idea.

An Illinois dealer group allegedly discriminated against Black customers by charging them more for financing and allegedly slipped unwanted add-ons to customers’ bills.

Let's talk about the recent actions the Federal Trade Commission has taken against a recent telemarketing campaign for "extended warranties" and an automotive marketing services company that used deceptive advertising. Here are some lessons learned.

Titling issues have been popping up on the Hotline more, so let's talk about selling a used vehicle without a physical title, the new DMV memorandum, and then get into the logistics of when the dealer must have a physical title.

We've rounded up the new laws and regulations that may impact dealer operations in 2022 and provided a summary, degree of impact, and anticipated effective dates.

As 2021 draws to a close, I'm reflecting on the year and the most frequent topics during its course. Let's reflect on what obligations a dealer has when it provides its own warranty on a used vehicle.

An update from the Federal Trade Commission expands the cybersecurity requirements that financial institutions must implement, including dealerships that issue credit and lease terms. Here's what you need to know.

Supplemental price stickers have become commonplace during the COVID-19 pandemic and subsequent chip shortage. The Hotline has been buzzing with questions, so we've put together an FAQ.

What do you do when a customer wants to be a car for somebody else? There's some confusion on what to do depending on the deal type, let's clear that up.