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A Refresher on Tire Chain Disclosure Requirements

The tire chain disclosure requirement is confusing and frustrating, so we're taking some time to cover the more common missteps that occur during a disclosure.
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tire repairer checking the tire integrity

Form 8300 Cash Reporting - A Refresher

Recently, we heard from several dealers that they have been tagged by the IRS for audits on Form 8300 compliance. While most of you know about the IRS/FinCEN Form 8300, we're covering a quick refresher.
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Quoting Payment Ranges (And Why It Is Not A Good Practice)

What are your desking practices? They can differ widely throughout the industry but usually include quoting payments. Let's break down quoting ranges and why it isn't a best practice.
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Miscellaneous Military Matters Revisited

With Memorial Day around the corner and thinking about our troops, we're answering some common Hotline questions we receive about active-duty and non-resident military members.
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What’s Hot on the Hotline? Total Recall(s)

We're covering the Hotline's most frequently asked questions about sales and recalls.
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row of cars

DMV and DHS Alerts—Tax Rate Changes and REAL ID Extension

The Department of Homeland Security and the California DMV has made some recent changes to tax rates and REAL ID enforcement that will impact your dealership.
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DMV Alerts — Updates

The DMV issued updated guidance clarifying online sales and off-site deliveries of vehicles.
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Sales Tax Exemption Myths Revisited

Tax season seems to bring an uptick in Hotline calls about customers with different sales tax exemptions. Let's dispel some of the more common sales tax exemption myths that we regularly come across.
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car dealership

Revisiting Best Practices to Avoid Prior Undisclosed Accident Damage Claims

It's time to battle an age-old foe in the industry: customer complaints regarding purported undisclosed prior accident damage. How can we prevent this from happening?
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