Category: Customer RSS - F&I California

New California laws and regulations that may impact dealer operations in 2021.

We review a dealer's cancellation rights and provides information on what can be done after the 10-day rescission period has expired.

When we're stressed we make simple mistakes. Robert Ebin reminds us of the most common mistakes and some best practices for safeguarding your vehicles.

We've rounded up the latest changes from the California DMV that you need to know.

The Hotline has seen an uptick in calls about trade-in vehicles. We've pulled together a review of best practices of trade-ins.

"Is this a new or used vehicle?" A simple question with a sometimes not so simple answer that could have dire consequences.

A dealer group in Arizona and New Mexico settled with the FTC - requiring them to cease all business operations AND pay an eye-popping judgment of $7,203,227.

An FTC complaint we covered a few years ago has recently settled. We're reviewing what happened, the settlement, and lessons learned for your dealership.

We're reviewing the most frequently asked questions about demo vehicles, everything from when a vehicle is placed into demonstrator service, and then taken out and offered for sale.