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Military Lending Act: How it Affects Your Dealership

Dealers / F&I Compliance
In December 2018, the Department of Defense dropped a bombshell (not literally) on the auto finance industry by issuing a new interpretation of the Military Lending Act.
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serviceperson shaking hands in front of U.S. flag

FTC Raises Civil Penalty Fees - What Does This Mean For Your Business?

F&I Compliance
Starting earlier this month, civil penalties were increased by up to 150%. Several agencies were affected including OSHA, EPA, DOT, and the FTC. As part of the Federal Civil Penalties Inflation Act, the FTC penalties will be increased from a…
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legal penalties

how to get what you're paying for from your organization's technology

F&I Compliance
Article Contributor: Ryan Lane I have personally been involved in purchasing, selling and implementing hundreds of different software programs at dealerships across the country. The one constant struggle with any new software has always been the implementation, and utilization of…
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business technology

Q&A From Sales and Finance Professionals

F&I Compliance
Q: What are the most common enforcement actions taken against dealerships today? A: Number one is advertising. This is a big issue with the FTC, and with state authorities. The NY attorney general’s office penalized 23 dealerships for ad violations…
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training

10 Advertising Guidelines That Every Dealer Should Be Familiar With

Dealers / F&I Compliance
Article Contributor: Jim Radogna There’s no doubt that the right advertising program can make you plenty of money. But as they say, it’s not how much money you make but how much you get to keep that counts. Auto dealers…
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Sales and Finance Compliance Facts vs. Fiction

F&I Compliance
Article Contributor: Jim Radogna I’m often asked to weigh in on compliance questions by F&I managers, Sales Managers and Sales Consultants. Many of these inquiries involve disagreements about the validity of various long-held beliefs surrounding F&I compliance – now and…
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You Can’t Fix Your F&I Program if You Don’t Know it’s Broken

F&I Compliance
Article Contributor: Jim Radogna When running a business or managing a department, its common practice to require data before believing information. For instance, if your sales department claimed that they had a 65% closing ratio, you would require analytics to…
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Legal Compliance - Who Taught You the Rules?

F&I Compliance
Article Contributor: Jim Radogna Back when I was a green-pea salesman, I listened carefully to everything the closers and sales managers said. These guys were good! It seemed that no matter what the customer said, they had an answer. So…
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Is Your Information Safeguards Plan Keeping Up With Technology?

F&I Compliance
Article Contributor: Jim Radogna Every day dealerships collect personal information from consumers, including names, addresses, credit history, phone numbers, bank numbers, and Social Security information. The federal Safeguards Rule, enacted in 2003 and enforced by the Federal Trade Commission, requires…
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