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What’s Hot on the Hotline?—Non-Franchise Dealers Attempting to Purchase New Vehicles

Customer RSS - F&I California
What do you do when another dealer (who doesn't have your franchise) wants to purchase a new vehicle from you and insists they don't have to pay sales tax?
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New Laws and Regulations 2021

Customer RSS - F&I California
New California laws and regulations that may impact dealer operations in 2021.
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What's Hot on the Hotline? 10-Day Right to Cancel

Customer RSS - F&I California
We review a dealer's cancellation rights and provides information on what can be done after the 10-day rescission period has expired.
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parking lot filled with cars

Safeguarding Vehicle Inventory

Customer RSS - F&I California
When we're stressed we make simple mistakes. Robert Ebin reminds us of the most common mistakes and some best practices for safeguarding your vehicles.
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DMV Alert Updates

Customer RSS - F&I California
We've rounded up the latest changes from the California DMV that you need to know.
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What's Hot on the Hotline? Taking Vehicles In On Trade

Customer RSS - F&I California
The Hotline has seen an uptick in calls about trade-in vehicles. We've pulled together a review of best practices of trade-ins.
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car salesperson handing over keys

New v. Used—The Age-Old Conundrum Revisited

Customer RSS - F&I California
"Is this a new or used vehicle?" A simple question with a sometimes not so simple answer that could have dire consequences.
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Update on FTC Action Against Arizona and New Mexico Auto Group

Customer RSS - F&I California
An FTC complaint we covered a few years ago has recently settled. We're reviewing what happened, the settlement, and lessons learned for your dealership.
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Demonstrator FAQs

Customer RSS - F&I California
We're reviewing the most frequently asked questions about demo vehicles, everything from when a vehicle is placed into demonstrator service, and then taken out and offered for sale.
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