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What's Hot on the Hotline? Buying A Car for a Third Party

Customer RSS - F&I California
What do you do when a customer wants to be a car for somebody else? There's some confusion on what to do depending on the deal type, let's clear that up.
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Rewrites Redux

Customer RSS - F&I California
The proper procedures for rewriting contracts is a topic that comes up a lot on the Hotline. Let's revisit the more important aspects of the rewrite process.
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Another Update on FTC Action with Arizona and New Mexico Auto Group

Customer RSS - F&I California
For the last few years, we've been tracking a Federal Trade Commission case against an auto group in Arizona and New Mexico. Recently the FTC reached a settlement with the owner/manager and we're covering what you need to know about it.
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What's Hot on the Hotline? Refunds

Customer RSS - F&I California
Let's talk refunds. Specifically, whether a refund is required and whether the refund is paid to the customer or the lender.
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A Refresher on Tire Chain Disclosure Requirements

Customer RSS - F&I California
The tire chain disclosure requirement is confusing and frustrating, so we're taking some time to cover the more common missteps that occur during a disclosure.
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Form 8300 Cash Reporting - A Refresher

Customer RSS - F&I California
Recently, we heard from several dealers that they have been tagged by the IRS for audits on Form 8300 compliance. While most of you know about the IRS/FinCEN Form 8300, we're covering a quick refresher.
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Quoting Payment Ranges (And Why It Is Not A Good Practice)

Customer RSS - F&I California
What are your desking practices? They can differ widely throughout the industry but usually include quoting payments. Let's break down quoting ranges and why it isn't a best practice.
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Miscellaneous Military Matters Revisited

Customer RSS - F&I California
With Memorial Day around the corner and thinking about our troops, we're answering some common Hotline questions we receive about active-duty and non-resident military members.
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What’s Hot on the Hotline? Total Recall(s)

Customer RSS - F&I California
We're covering the Hotline's most frequently asked questions about sales and recalls.
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