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FTC Proposes Rule to Ban Junk Fees and Bait-and-Switch Advertising Tactics Used by Dealerships

Dealers / F&I Compliance
The Federal Trade Commission has proposed a new rule to protect consumers by targeting junk fees and bait-and-switch advertising tactics employed by dealers.
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FTC Proposes New Motor Vehicle Dealers Trade Regulation Rule

Customer RSS - F&I California
The FTC has proposed a new rule, the “Motor Vehicle Dealers Trade Regulation Rule,” which will affect dealers nationwide. It seeks to create a set of guidelines to “protect consumers and honest dealers by making the car-buying process more clear and competitive.”
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What’s Hot on the Hotline?—Three-Day Cancellation Right and Door-to-Door Sales

Customer RSS - F&I California
Let's set the record straight about this “three-day cancellation right,” and there is probably no need to panic so long as you follow the recommended steps.
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A Quick Reminder About Refinancing - Don't Do It

Customer RSS - F&I California
In an attempt to cope with dwindling inventory, dealers have needed to come up with new ways to stay afloat. Consequently, we have heard of some finance personnel soliciting car purchasers with offers to “lower your current interest rate and monthly payment” by refinancing. Let's set the record straight on this idea.
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3 Sales F&I Practices That Will Cost Your Dealership $10 Million

F&I Compliance
A recent settlement from the Federal Trade Commission warrants a review of non-compliant dealership practices and how to save yourself millions.
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FTC Action Against Illinois Dealer Group--$10 Million Settlement

Customer RSS - F&I California
An Illinois dealer group allegedly discriminated against Black customers by charging them more for financing and allegedly slipped unwanted add-ons to customers’ bills.
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Recent FTC Actions

Customer RSS - F&I California
Let's talk about the recent actions the Federal Trade Commission has taken against a recent telemarketing campaign for "extended warranties" and an automotive marketing services company that used deceptive advertising. Here are some lessons learned.
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Titling Issues and New DMV Alert Re: Temporary Operating Permits

Customer RSS - F&I California
Titling issues have been popping up on the Hotline more, so let's talk about selling a used vehicle without a physical title, the new DMV memorandum, and then get into the logistics of when the dealer must have a physical title.
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New Laws and Regulations 2022

Customer RSS - F&I California
We've rounded up the new laws and regulations that may impact dealer operations in 2022 and provided a summary, degree of impact, and anticipated effective dates.
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