What do you do when a customer wants to be a car for somebody else? There's some confusion on what to do depending on the deal type, let's clear that up.

The proper procedures for rewriting contracts is a topic that comes up a lot on the Hotline. Let's revisit the more important aspects of the rewrite process.

For the last few years, we've been tracking a Federal Trade Commission case against an auto group in Arizona and New Mexico. Recently the FTC reached a settlement with the owner/manager and we're covering what you need to know about it.

Let's talk refunds. Specifically, whether a refund is required and whether the refund is paid to the customer or the lender.

The tire chain disclosure requirement is confusing and frustrating, so we're taking some time to cover the more common missteps that occur during a disclosure.

Recently, we heard from several dealers that they have been tagged by the IRS for audits on Form 8300 compliance. While most of you know about the IRS/FinCEN Form 8300, we're covering a quick refresher.

What are your desking practices? They can differ widely throughout the industry but usually include quoting payments. Let's break down quoting ranges and why it isn't a best practice.

With Memorial Day around the corner and thinking about our troops, we're answering some common Hotline questions we receive about active-duty and non-resident military members.

We're covering the Hotline's most frequently asked questions about sales and recalls.